Create and Sign in PointClickCare Account (solved)

Those who are registered users on this portal can log into their account in the following way:

1. Visit the official site on any web browser:  https://pointclickcare.com.
2. The log-in link is located on the top right-hand corner of the home page or you can login clicking this link.
3. Alternatively, one will also find the customer log in option in the bottom panel under the Resources link.
4. Clicking on the log-in link opens up the sign-in form.
5. Start by entering the user ID you registered with.
6. After that, enter the password.
7. If you wish to save the log–in details, there is an option given, “remember my org prefix”.
8. After that one needs to press the log-in button.

What Can I Do if Log-In Is Unsuccessful in PointClickCare Platform?

There can be several instances when one faces unsuccessful log-in attempts:

1. If one has forgotten their username or password.
2. If one has tried to log in many times from a certain IP address.
3. If one’s user rights have been disabled or removed.

Is There Any Ways to Retrieve Login Details In PointClickCare?

Here are some steps to follow to retrieve your account login details:

1. In case you have tried a certain number of times and failed, try again after 5 or 15 minutes; ensure that your login credentials are correct.
2. If your user rights have been removed or disabled, you need to contact the administrator; alternately one can reach out to customer support.
3. If you have forgotten your account password, there is a link provided to reset the same. It will ask you to enter your registered email address. You will then find a reset link in your email account.

How Can I Reach Out to Customer Support of PointClickCare?

Find the customer support link at the bottom panel of the main page. Click on the same to visit the support section. Here one will find the option to log in to their account to ask questions. Alternatively, the toll-free numbers are also listed in the bottom panel of the page.